Shipping & Returns

Shipping Policy

House of Sizzo ships nationwide from Victoria, Australia. We strive to deliver a seamless, luxury-grade experience from checkout to doorstep, whether you are in a major city or a remote location.

Order Processing

• Orders are processed and dispatched within 1–3 business days from our fulfilment centre.
• Orders placed on weekends or public holidays will be dispatched on the next business day.

Delivery Timeframe

Estimated delivery once dispatched:

• 10–15 business days Australia-wide.

Delivery may take longer during peak periods, due to carrier delays, or remote locations.

Shipping Costs

Shipping charges are calculated at checkout depending on product size, weight, and destination, and are displayed before payment.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number to monitor your delivery.

Delivery Issues

If your order does not arrive on time, or arrives damaged or incomplete, contact us at support@houseofsizzo.com.au.

Returns & Refunds

House of Sizzo curates its products with exclusivity, care, and high standards in mind. To maintain integrity and luxury service, we operate under the following policy:

No Returns for Change of Mind

We do not accept returns, exchanges, or refunds if you change your mind for any reason, including colour, style preference, or personal choice.

Faulty, Damaged, or Incorrect Items — Your Rights Under Law

Your statutory rights under the Australian Consumer Law (ACL) remain fully protected. If you receive an item that is damaged, faulty, or significantly different from the description, you are entitled to a refund, repair, or replacement.

To make a claim:

• Contact us at support@houseofsizzo.com.au within 7 days of delivery.
• Provide your order number, description of the issue, and clear photos showing damage or defect.

Non-Returnable Items

All items — unless faulty or incorrectly described — are non-returnable under change-of-mind circumstances.